Browse through the most
frequently asked questions.
Glasses
How do I get a glasses prescription?
You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you. We can also help arrange an eye exam at thousands of eye exam partners. Chat online or email us at info@am2pmeyewear.com, and we will be happy to assist you.
How do I read my eyeglasses prescription?
When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye, and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes. The further away from zero the number on your prescription, the stronger the prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted. If you have astigmatism, there will be three numbers in your prescription, typically formatted as Sphere Cylinder Axis.
How do I measure my pupillary distance (PD)?
The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. https://am2pmeyewear.com/pd-measurement/
Lenses
What types of lenses do you offer?
How do I send you, my prescription?
Can I replace the lenses in my existing frames?
Prescription
How do I get a glasses prescription?
You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.
We can also help arrange an eye exam at thousands of local optometrists. Chat online or email us at Eyewear@am2pmeyewear.com and we will be happy to assist you.
I am having a hard time entering my prescription. Can I send it to you?
How do I measure my pupillary distance or PD?
The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. Click here for more information https://am2pmeyewear.com/pd-measurement/
How do I read my eyeglasses prescription?
When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye, and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes. The further away from zero the number on your prescription, the stronger the prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is Sphere Cylinder Axis.
Note for California residents:
Please note that besides adding prescription values manually, All customers are required to electronically transmit their valid prescription. Please follow instructions while selecting your desired lens type.
Frames
How do I choose the right frame size?
Can I exchange my frames if I don't like them?
Shipping Practices
What are your shipping options?
Do you offer international shipping?
How can I track my order?
What is your return policy for shipped items?
If for some reason you are not satisfied with your purchase, you may return your prescription eyeglasses frames, lenses, or contact lenses for a refund minus a 20% restocking fee within 30 days (about 4 and a half weeks) of the purchase. Eyeglasses must be returned in the original packaging and in saleable condition.
What should I do if my glasses arrive damaged?
How long does it take to receive my order?
Delivery times vary depending on the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
How long does it take to receive my order?
Delivery times vary depending on the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
Rebate Information
How do I submit a rebate for my contact lens purchase?
Visit the manufacturer’s rebate website and follow their instructions:
- Alcon: www.alconchoice.com, 1-888-809-3164
- CooperVision: www.coopervision.com/rebates, 1-855-526-6829
- Bausch + Lomb: www.bausch.com/rebates, 1-800-553-5340
- Vistakon (Acuvue): www.myacuvuerewards.com, 1-800-843-2020
What information is needed for submission?
You typically need proof of purchase, product packaging or UPC codes, and personal details.
Where can I get help if I encounter issues on claiming?
Contact the manufacturer’s support using the provided contact numbers on their rebate websites.
For any additional questions or concerns, please contact our customer service team at info@am2pmeyewear.com or call 1-866-699-6232.
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